EasyCards Support
Help with signing in, searching, alerts and your account. A real person reads every message.
Contact us
Write to support@easycardsapp.com. Tell us what you were doing, what you expected and what happened instead, and add a screenshot if you can. We usually reply within two working days.
I did not receive the sign-in code
EasyCards has no passwords: you sign in with a 6-digit code sent to your email. If it does not arrive within a couple of minutes:
- Check your spam or junk folder. Outlook and Hotmail addresses in particular sometimes file the code there.
- Make sure the email address is spelled correctly, then request a new code.
- Use the most recent code: requesting a new one makes the older ones stop working.
Still nothing? Write to support@easycardsapp.com from the address you are trying to use.
Do I need an account?
No. You can search for cards and see prices without signing in. An account lets you save cards and searches, organise them in folders, keep them on more than one device and receive alerts.
A search returns no results, or the wrong card
Type the card the way you would say it, for example “charizard 4/102 base set”: the name, the card number and the set are usually enough. If there are no results, EasyCards tells you which filter caused it (grade, language, country or listing type) and offers to remove it. If you think the app picked the wrong card, send us the exact search you typed and we will look into it.
Where do the listings and prices come from?
Listings come from eBay. The card value is based on the prices of recently sold eBay listings for that card. EasyCards does not sell cards: when you open a listing you buy directly from the seller on eBay.
Alerts for saved searches
When you save a search, EasyCards can notify you when a new matching listing appears. Use the bell next to a saved search to turn its alerts on or off. If alerts do not arrive, check that notifications for EasyCards are allowed in your phone settings.
Export or delete your data
Profile → Privacy and data → Export my data gives you a copy of everything linked to your account. Delete account in the same section erases your account immediately. You can also ask by email: see the Delete your account page.
Not affiliated
EasyCards is an independent app. It is not affiliated with, endorsed or sponsored by eBay, Nintendo, Creatures Inc., GAME FREAK inc. or The Pokémon Company.
Also read: Privacy Policy · Terms of Service · Delete your EasyCards account