Delete your EasyCards account
Two ways to erase your account and everything attached to it. Both are free.
From inside the app (instant)
Open EasyCards → Profile tab → Privacy and data → Delete account, and confirm. The account and everything linked to it are erased immediately. You do not need to contact us and there is nothing to wait for.
By email (if you no longer have the app)
Write to support@easycardsapp.com from the email address you signed up with, asking to delete your EasyCards account. We verify that the request comes from that address and complete the deletion within 30 days, normally within a few working days. There is no charge, and you do not need to give a reason.
What gets deleted
- Your account and sign-in credentials.
- Your profile: name, email address and profile picture.
- Your saved cards, saved searches and folders.
- Your notification tokens, so alerts stop reaching your devices.
- Your streaks, badges and daily-riddle progress.
What is kept, and for how long
Search data (described in section 3 of the Privacy Policy) is pseudonymous and is unlinked from your account when you delete it; it is then erased automatically 180 days after it was collected. The public titles of eBay listings are kept as a market vocabulary: they are seller-written product descriptions and contain no personal data. Where the law requires us to keep something (for example an accounting or abuse record) we keep only that, and only for as long as the law requires.
Before you delete: you can take your data with you
Profile → Privacy and data → Export my data gives you a JSON file with everything linked to your account. Deletion cannot be undone, so export first if you might want your saved cards back later.
Questions
Write to support@easycardsapp.com. The full picture of what we collect and why is in the Privacy Policy.
Also read: Privacy Policy · Terms of Service · EasyCards Support